Our quest is vain!

This hurts how accurate it is.

I am constantly worried i am not doing enough whilst simultaneously getting mad that i have to wait for vendors and review/approval meetings to make the tiniest change.

When im most of the way through something and i just need someone in apps to make a small change, I’ve got all this steam and im almost done with the task but my priority is not their priority so it stops. And a user ibwas helping is now left hanging. And i can’t do anything.

If the pay was better i would go back to the desk.

I dunno, having worked both sides of the fence i would say whilst network skills are more valuable because the barrier for entry is higher, in that you need apecialist knowledge, the general knowledge a service desk tech is not to be underestimated (im talking those techs that actually fix and attend jobs as opposed to those on the phones)

The number of problems a tech can fix and the amount of work they get through can be astounding. sure, it’s something anyone can be trained to do, but to say it has inherently less value, i dont agree. i do networks in a hospital, and the number of people who appreciated the work i did when i worked the desk is vastly larger than the number of people that even know i exist now.

It felt alot better getting a bit of software working or replacing hardware, or recovering someones emails etc that got a doctor or a nurse working again and lowered their stress levels and made them smile than it does to upgrade cisco call manager from version 1 to version 1.1…

I agree to an extent that its not harder to work the service desk, but i dont think you should look down upon them. We all have an important role to play…

Except execs… they can fuck off.

A duck!